BROTECH

Payment Policy

According to this business advertising payment term, the payment is received by the agency as 50% of the total, before the work begins. The other 50% is paid after the work is delivered

 

Delivery Policy

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment

 

Return Policy

Our Refund Policy Allows You To Exchange Or Refund A Product In Two Cases: 1) The Customer Received A Wrong Product • If a wrong product is delivered to the customer, we will get it picked up for free. • Once the wrong product is received by us, We will dispatch the correct product or refund the amount within 7 working days. • The product should be unused and the packaging should not be damaged. • The product should be sealed in its original product packaging. • All supporting documentation such as receipt of purchase, price tags, labels, and warranty card as well as all accessories should be dispatched with the product. 2) The Customer receives damaged goods • Customers may claim refund if they receive damaged goods however they must provide video proof of this. • Customers are advised to make video while unwrapping and unboxing their product from delivery packaging. This video will be used as a proof that customer received damaged good. • In case of Mobile Phones: Mobile Performance issues, refund, replacement, and repair services will be decided and given by the Aftersales department. • If video proof is not provided or video is made after the product has been unboxed then customer will not be entitled to a refund.